Support

Getting Started 2

• CloudKO documentation
• How to check a computer's specifications

FAQ 14

• Nothing happens when I click the KO button (I am not taken to the CloudKO Viewer)
• When I log on I don’t see any jobs, but I know there should be jobs showing.
• Can I set up all my users with the same email address?
• Why can't I move my job to To Validate?
• What will happen if I press the RESET button on the jobs page?

View all 14

Getting Started 6

• Tutorial Video: How to get started with CloudKO Lite
• Step 1: Create Account
• Step 2: Add Extractions to Your Account
• Step 3: Upload Images
• Step 4: Preview Extraction and Download Results

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FAQ 5

• What color backdrops can CloudKO Lite handle?
• What are the system requirements to use CloudKO Lite?
• My images have a processing error, what do I do?
• What does 36Pix do with my uploaded images?
• Can I batch my images?

Tutorial Videos 10

• Getting started with CloudKO Lite
• CloudKO Lite - Brush Tool
• CloudKO Lite - Lasso Tool
• CloudKO Lite - Wand Tool
• Background Cleanup - Remove Wrinkles & Shadows

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FAQ 30

• What color backdrops can KEY36 handle?
• Why is KEY36 not working on my new MacOS device?
• MacOS error: KEY36.plugin will damage your computer
• What are the system requirements to use KEY36?
• Why do I get an error when running the KEY36 script?

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Tutorial Videos 4

• Intro to KEY36
• KEY36 Actions Overview
• KEY36 Spill Brush Tutorial
• KEY36 Color Brush Tutorial

Getting Started 4

• Uploading Images
• Profiles
• Jobs Page
• App Updates

Tutorial Videos 1

• 36Pix Desktop App Tutorial Video

FAQ 1

• Error when uploading glare .36pix file

Getting Started 5

• Installing Camera Buddy
• Camera Buddy Capture
• Camera Buddy Studio
• Settings
• Licensing

FAQ 2

• Why aren't my files being added to the csv report?
• How can I purchase more licences?

FAQ 1

• Coming Soon

Tutorial Videos 1

• Getting Started with Cinematte