FAQ

Answers to frequently asked questions for KEY36

What color backdrops can KEY36 handle?
KEY36 can key green screen and blue screen images. 
Mon, 8 Jan, 2018 at 3:39 PM
Why is KEY36 not working on my new MacOS device?
As of March 2021, Photoshop (version 22.3) now runs natively on Apple computers using the Apple Silicon M1 Chip. Since KEY36 is an intel-based plugin, i...
Tue, 13 Apr, 2021 at 12:32 PM
What are the system requirements to use KEY36?
- Windows 7 or later - macOS 10.9 or later - Photoshop CC - Photoshop CS3 or later
Wed, 6 Jun, 2018 at 11:43 AM
Why do I get an error when running the KEY36 script?
After clicking on Accept Result in the KEY36 plugin interface, the script will play an action to make the file editable. If an error occurs at this point, y...
Mon, 18 Mar, 2019 at 5:40 PM
Why do I get a green mask when I accept the result?
Each time an image is processed, all of the green is extracted from the image (including green clothes and accessories) and a green clothes mask is created....
Tue, 9 Jan, 2018 at 12:04 PM
My Photoshop crashed after I ran the KEY36 plugin/I accidentally closed my file and forgot to save. How can I get my result back without having to pay again?
When the initial KEY36 plugin and action runs, a .psd copy of the keyed image is automatically saved in the location of your original blue or green screen i...
Wed, 12 Jun, 2019 at 12:31 PM
I thought I had more extractions left in my account. Where did they go?
You can visit https://app.cloudko.com/details-key36 to see a detailed log history as well as to view your license and billing information. This site can...
Mon, 25 Mar, 2019 at 11:24 AM
If I process the same image, do I need to pay again?
Each time you accept the result you pay for one (1) extraction.  If you are within the KEY36 interface and have not yet accepted the result, you are abl...
Wed, 10 Jan, 2018 at 3:58 PM
What is parallel processing and what number should I enter?
Most modern computers have multiple cores (or threads) that can process different tasks independently. When in Automatic mode, the KEY36 plugin will use all...
Tue, 9 Jan, 2018 at 11:45 AM
How can I access the Help Desk from within Photoshop?
There are many ways to access the Help Desk from within the KEY36 plugin, but if you have already accepted your result and need assistance on how to edit yo...
Wed, 10 Jan, 2018 at 5:22 PM