FAQ
Answers to frequently asked questions for KEY36
There are many ways to access the Help Desk from within the KEY36 plugin, but if you have already accepted your result and need assistance on how to edit yo...
Wed, 10 Jan, 2018 at 5:22 PM
If you need to manually reload one of the tool presets while working on an image, you can find them in the folder: C:\Program Files\Adobe\[the name of the P...
Wed, 12 Jun, 2019 at 12:31 PM
The color brush is used on images where not quite enough green has been removed. This usually happens around the contour of red hair and on sheer material. ...
Wed, 6 Jun, 2018 at 4:46 PM
It is common to have spill on your subject when using blue or green screen. The KEY36 plugin will automatically remove (or mask) green spill, however, if th...
Wed, 10 Jan, 2018 at 4:11 PM
Make sure you have set the background color to the color you want to replace (sample the area containing spill) and set the foreground color to the color yo...
Tue, 9 Jan, 2018 at 11:41 AM
Make sure you have set the background color to the color you want to replace (sample the area containing green spill) and set the foreground color to the co...
Mon, 8 Jan, 2018 at 2:28 PM
The Spill Brush should be used on images where there is too much transparency when the green spill or reflection is removed. The Color Brush is for ...
Tue, 9 Jan, 2018 at 11:45 AM
Submit a support ticket providing as much detail as possible. https://36pix.freshdesk.com/support/tickets/new This can be done by following the two ...
Mon, 25 Mar, 2019 at 11:21 AM
KEY36 is compatible with Photoshop CC, Photoshop CS3, CS4, CS5, CS5.1, and CS6.
Wed, 10 Jan, 2018 at 5:00 PM
If you do not have internet access, you may see an error message when trying to run the KEY36 plugin. While the actual image processing occurs on your o...
Fri, 19 Jan, 2018 at 10:14 AM