FAQ
Default solution folder, feel free to edit or delete it.
On Google Chrome, the first time a user clicks the KO button to go to the CloudKO Viewer, Chrome's pop-up blocker prevents CloudKO's viewer from ope...
Mon, 11 Apr, 2016 at 2:26 PM
It is possible you have saved a filter setting the last time you were viewing jobs. Click the Reset Filter Settings button and your job(s) should appear. ...
Wed, 6 Jul, 2016 at 8:09 PM
No, each user must have a separate email address because that is what they will use to log into the CloudKO application.
Tue, 3 May, 2016 at 3:26 PM
In order for a user to be able to change a job's workflow status from To Mask to To Validate, the job must have 0 images left To View, ...
Wed, 3 Aug, 2016 at 7:57 AM
Clicking the reset button on the jobs page will reset the green masks for the entire job, reset the background retouch masks for the entire job, ...
Tue, 13 Sep, 2016 at 3:45 PM
Once a job is uploaded, the only way to delete it is to submit a ticket and ask that the job be deleted. However, please note that once a job is uplo...
Wed, 18 Sep, 2019 at 2:09 PM
Sometimes the activation email sent out by CloudKO ends up in the user's spam mail. Please have them check there. Search for an email from th...
Thu, 4 Aug, 2016 at 10:51 AM
If the workstation being used to edit images using CloudKO does not meet the system requirements, an error message may pop-up (see image 1 below) or Googl...
Wed, 18 Sep, 2019 at 2:14 PM
It may happen that a job needs to get completed but a user is still active on the job (their name appears red) and they have left for the day. If this hap...
Mon, 22 Mar, 2021 at 11:44 AM
There are a few reasons why this could happen. 1. Press "D" to deselect in case you were trying to use the brush outside of an active selectio...
Thu, 12 Jan, 2017 at 3:11 PM