I created a new user but they did not receive an email to activate their account : Support

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I created a new user but they did not receive an email to activate their account Print

Modified on: Thu, 4 Aug, 2016 at 10:51 AM

Sometimes the activation email sent out by CloudKO ends up in the user's spam mail. Please have them check there. Search for an email from the sender support@36pix.com with the subject https://app.cloudko.com: Your New Account.

Alternatively, the user can click Forgot your password on the login page this will send out another email to the user. This is discussed in the CloudKO guide here.

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I created a new user but they did not receive an email to activate their account Print

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